Frequently Asked Questions
Is your WordPress Hosting UK based?
Yes, all of our WordPress hosting is on UK based servers. All of our data is kept inside the UK. We believe FreshSites offers the the best WordPress Hosting in the UK.
Is it easy to get started with WordPress?
WordPress is a great system for beginners to get started with, there are no files to download and it can be accessed anywhere in the world via the internet. All you need to do is login and create pages and blog posts, and you can easily select from over 2,700+ free themes. We believe most users can get a WordPress website up and running within an hour.
My WordPress site is too big for your packages, do you offer custom packages?
Yes! We offer a range of custom packages from shared hosting, virtual private servers right through to multiple server setups for our clients, Contact us
today or chat to us on live chat.
I have an existing WordPress site, is it easy to move to you?
Yes, WordPress is very easy to move and we offer a free transfer in service. Simply contact us with your control panel details for your old host and we will transfer it for you within minutes.
I want to build my site in WordPress before putting it live, can I do that with you?
We can provide temporary address for you to build your site on pointing your domain name with us, simply contact our support department
after signing up to get a temporary address setup.
Can I use Office365 with your hosting?
The Office365 service requires you to setup your domain to point to their DNS servers, once setup with them we can supply the details for you to change on their system to get your website working with us. simply contact our support department
after signing up to get the details for this.
I would like to use Gmail with your hosting, is that possible?
If I make a mistake, how do I request a restore from backup?
Backups and restore of files can easily be done via your control panel. You can restore from up to a week and you can restore single files, whole directories, databases and the whole home folder in seconds. We are happy to show you how to do this, or if not near a computer, we will gladly do this for you.
I already have a domain name, can I use it with you?
You can either transfer your domain to our control, or update the name servers of your domain to point to us. We are happy to help you with this process, even doing it for you if you give us your login details. simply contact our support department
after signing up to help with this.
How many sites do you host per server?
It depends on the size of the package, but the general rule is we keep to around 100 accounts per server. Every server has a minimum of an eight core processor with 32GB of ram and loads stay well below 0.5. This is closely monitored and sites that use too many resources are often swapped to newer servers so your sites never slow down. If you would like to know more, please Contact us
Are your servers PCI DSS Compliant
Yes, we are fully compliant with PCI DSS. If you would like us to run a scan to show you, please contact us
Can i use a domain name from somewhere else?
Yes, you can choose to either transfer the domain to us, or update the nameservers or update the DNS, this is something we can help you with.
Is there any downtime when moving to your UK WordPress hosting?
No when moving to our UK WordPress hosting we can have the site copied to our servers and then update the DNS, this shows the old site until the new DNS settings have taken place meaning no downtime.
What is WordPress?
WordPress primarily started off as a blogging platform but soon became a full-fledged Content Management System (CMS). Initially, users were restricted to posting text with pictures, but now users can add a plethora of multimedia items such as videos, RSS feeds, images. WordPress is now a highly functional platform on which to build your website.
Why Should I Use WordPress?
WordPress is the most popular Content Management System (CMS) in the world today. Since it is easy to setup and use, more webmasters, marketers, developers and website owners opt for WordPress over other Content Management Systems. In addition, when you install WordPress, you open a world of opportunities for your online presence, including, but not limited to, adding numerous plugins from WordPress’ library to increase functionality, such as Yoast for SEO, AWeber for Email Marketing, and WooCommerce for ecommerce.
What’s the Difference between WordPress.com and WordPress.org?
WordPress.com is a blogging network that allows you to create and host your blog for free, or with a membership to earn ad revenue. WordPress.org is a website that allows you to download the WordPress CMS (software) and use it for your website. You can host it on our WordPress UK hosting packages.
Is WordPress Free to Use?
Using WordPress as a CMS for your website is completely free. However, you may want to pay for premium, or paid, plugins and for premium website themes.
Do I need to know any coding language to work on WordPress?
A big reason WordPress has become so popular is the fact that it requires zero coding knowledge. It’s almost like using Microsoft Word. You can include a plethora of functionality on your website by simply adding widgets and plugins. Absolutely no knowledge of coding required! In addition, if you want to configure advanced website feature, the WordPress support forum gives you all the tools and tips to do so. You can normally find third party plugins and scripts to perform even the most advanced functions.
What Type of Websites Can I Create with WordPress?
A general misconception regarding WordPress is that it only lets you create basic template based websites. The truth is that you can create complex websites with WordPress, such as social media websites and video hosting websites, and even the most creative websites, such as collage creation websites and picture editing websites. The only limit is your imagination.
If I create my website on WordPress, will Search Engine Optimization and Mobile Optimization be a hassle?
Google is quite fond of the WordPress platform. Time and again, Google has officially stated that WordPress makes it easier for their crawlers to extract important information. Also, since WordPress is very lightweight, it automatically improves your website’s speed and performance. A website with good speed and performance is easier for search engines to crawl and index. Moreover, there are numerous search engine optimization plugins for WordPress that you can use to optimize your website, images and meta tags.
Is WordPress a ‘Do It Yourself’ Website Building Software?
WordPress is not a DIY website builder. It is a Content Management System that is so easy to use that you will almost feel like you are using a DIY website builder. In addition, it should be noted that WordPress offers support to plugins of most DIY website building scripts, which means you can install the script and start building your website. A good example of such a plugin is the Muffin Builder plugin.
What about website design?
Do I need a specialist?”]
The beauty of WordPress is that it allows you to build websites from scratch even if you have no design and development knowledge. You can simply download WordPress templates from different marketplaces, such as ThemeForest, and install them in your website through the simple theme installation process.
How Does WordPress Help Me with the Marketing of My Website?
Unlike most other Content Management Systems, WordPress has evolved over the years to target the needs of online businesses. Today, social media marketing is one of the five most important online marketing techniques. Compared to Search Engine Optimization and Search Engine Marketing, social media marketing can be very cost efficient and effective.
WordPress offers numerous plugins, such as social media widgets, RSS feeds and social bookmarking widgets to ensure you are able to spread the word with just a few clicks.
Will I be able to Automate Email Marketing with WordPress?
Most top of the line email marketing tools, such as MailChimp and AWeber, offer WordPress plugins. You can use these plugins in your WordPress website to work on your email marketing campaigns. From autoresponders to receiving registration requests, you can handle everything from your WordPress dashboard.
What if WordPress Becomes Obsolete in a Few Years like Most Platforms Do?
WordPress has a large and robust community of users, designers, web developers and marketers. These individuals work independently to create plugins and scripts for WordPress. Over the years, it has become the standard for web developers, designers and even platforms, such as social media websites and Operating Systems, to offer support for WordPress websites. With this in mind, it can be confidently said that the chance of WordPress becoming obsolete are minimal.
In addition, it should be noted that WordPress releases security updates, bug fixes and new versions every 3 to 4 months, which means that it is continuously being evolved and developed to match the latest trends and requirements of online businesses.
Will I Need to Buy Additional Software or Scripts to Handle my Workflow?
WordPress is a complete Content Management System that handles your entire workflow. You can publish content, add multimedia, integrate social media and carry out your email marketing campaigns. You won’t need any additional desktop software to save drafts or to manage your workflow.
What is the Extent of the Multimedia Options That I Can Add to My WordPress Posts?
WordPress gives you the opportunity to integrate any multimedia files. From videos, images to audio, music and documents, you can add any multimedia file to your WordPress website.
Does WordPress have Backup Assistant Software to Save My Work if My Computer Crashes?
Similar to Microsoft Word, WordPress saves your work as you type or insert. This means that if your computer crashes or you lose internet connectivity, your work is saved automatically. Also, you are able to restore any previous versions of your posts with a few simple clicks.
I have a Calendar of Weekly Article Publishing. Do I Need to Post Once a Week or Can I Automate the Function?
In order to accommodate the needs of bloggers and online businesses, WordPress offers a scheduling option that lets you create and schedule posts for future publishing. You simply publish the posts with future dates and WordPress releases them on the desired date.
What Operating Systems Does WordPress Support?
WordPress is a dynamic Content Management System that allows you to publish regardless of what Operating System you use. It supports all major Operating Systems such as Windows, Linux, Mac and most of the niche operating systems too.
Does WordPress have a Mobile Application?
WordPress has mobile applications for Android, iOS, Nokia, Blackberry and WebOS for users to publish content on the go through their mobile phones and tablets. In addition, WordPress lets you publish by email.
Does WordPress Keep My Website and Content Secure?
WordPress is a highly secure Content Management System with several levels of password protection. You have the option to protect individual posts, or even just parts of your posts from public viewing. You can also make your content private and only allow authors, members and registered users to access it. You can decide who can view the posts and who cannot.
How Does WordPress Help with Content Publishing?
There are quite a number of ways WordPress helps you with content publishing and management:
– You can save your posts as drafts if they are unfinished and work on them later.
– You can preview how your post will appear in the template of your website. You can make the necessary changes before going live. The preview shows you exactly how your post will appear once it is published without the requirement of publishing your post first.
– You can split long pages into multiple page posts for ease of reading for your audience.
Am I Restricted to the Editor Box, Or Can I Make Changes to the Template and My Web Page?
With WordPress, you have complete control over each of your web page’s appearance. You can change the appearance as you like with the visual builder, which gives you a glimpse of how your content will appear on the page.
Can I add Call to Action Buttons and Forms on My Website with WordPress?
Yes. You can easily add Call to Action Buttons and Forms to Your Word Press pages without any design knowledge. Through the Visual Builder option, you can place them exactly where you want them. You can even add banners and flash content through WordPress.
Can I Create Content Archives on WordPress?
Yes. With WordPress, you can archive your content by day, month, year, author name, different tags and even categories. In addition, you can also create indexable and browsable archives to be displayed on the web page, similar to how it displays on Blogger. Therefore, no matter how much content you have on your website, you can always keep it organized and easy for your users and search engines to work their way through it.
How Will My Visitor Find a Specific Post Among Many?
WordPress comes with a built-in search function, allowing your visitors to find a specific post or page in your website with ease.
How Do I Change My URLs to Make Them More Friendly for Search Engines and Humans?
There are three ways to make your URLs human-friendly and search engine friendly:
– WordPress automatically creates URLs with the title of your posts, making the URLs optimized for humans and search engines. Unlike other platforms, you don’t have to manually insert your category and post title to make your URLs compatible. You can set the URL structure from the Permalinks menu item in WordPress settings.
– If you want to change the URL generated by WordPress, you can do this by editing the URL in the Editor Box
– The third option is to install an SEO plugin such as Yoast. These plugins allow you to change your URL and even suggest the optimization score of your URL. They are quite useful.
Do I Need to Worry about Unfriendly HTML Characters?
Unfriendly HTML characters are unreadable by search engines and humans alike, which makes them a cause of potential damage to your website’s rankings. Luckily, WordPress has a built-in mechanism that automatically typesets characters to make them HTML friendly. In other words, everything that you type is automatically converted into an HTML friendly character in the backend. This is done by using a Texturize engine to convert characters that are unfriendly for HTML and search engines. For instance, characters like ellipses, quotes, apostrophes, dashes and multiplication symbols are converted into the correct typography for HTML.
Can I Create Localized Websites with Local Language Preference on WordPress?
WordPress currently supports more than 70 languages, which means you can easily create a location based website with your preferred language.
What If I Need to Make Changes to the Design Layout of the Template That I Uploaded?
WordPress offers a ‘drag and drop’ functionality that allows you to easily change, replace and switch items on your pages easily. You can drag and reposition the CTAs, forms, icons, etc. You can also edit the code, or have a WordPress expert make the changes for you.
How Do I Manage My Workforce on WordPress?
With WordPress, you can create multiple users and assign them different roles. Through your admin login you have the ability to give a user the permission to post or publish content, or just save drafts.
What If I Need to Make Any Coding Changes to My Website?
One of the biggest concerns of website owners is that WordPress’ API and coding cannot be altered. This is not true. WordPress is a simple PHP based Content Management System that can easily be changed to fit your requirements. However, do note that plugins might be difficult to change and adapt.
Remember, WordPress’ code is open and free. Anyone can take the free code and use it to build new applications or improve on existing ones to suit their needs.
Can I Import Data from Other Platforms to WordPress?
One of the best aspects of WordPress is that it does not restrict you to using proprietary data like most Content Management Systems. WordPress offers open data standards and enables you to download or import your data easily. You can seamlessly import data from numerous platforms, such as Grevmatter, Blogger, Movable Type, B2, Nucleus and pMachine.
Are There Any Hosting Restrictions Imposed by WordPress?
Absolutely not. Our hosting solutions are able to handle any WordPress installation that you require. WordPress is an open and free to use Content Management System, allowing you to easily install it on your dedicated web server, shared hosting account or on a VPS. Moreover, you can install WordPress on your computer or a local server in order to work with WAMP or MAMP and do development locally. As long as the hosting has the space and MYSQL you should be able to install. Our UK hosting is perfect for your WordPress site.
Can I Use One WordPress Installation for Multiple Websites?
Yes. WordPress supports multi-site technology, which gives you the opportunity to control multiple WordPress websites from one administration panel. With this mode of operation you are the super administrator and the administrator of the individual websites is restricted to following your lead. In other words, you can set the hierarchy and limits of the other administrators. You can also implement policies throughout the network of websites, deploy security protocols, and add plugins and themes with just a few clicks from your Super Administrator dashboard.
Google has recently included page speed and performance in its SEO rating factors. How does WordPress Help Me In This Area?
WordPress uses dynamic page generation technology to ensure that the page requests by visitors of your website are coming directly from your database and templates. This means that minimal server storage is used, keeping your page load speed and website performance good.
Can I Edit WordPress Templates?
Yes. You can either use WordPress’ Visual Editor to make the edits to your templates and pages or you can work via the backend with basic PHP knowledge.
Does WordPress have a Library of Designs to Install for My Website?
Yes. WordPress has a library of free and paid themes that you can use. You can even edit these themes. You aren’t limited to the standard WordPress themes either. You can download and install themes from numerous design websites.
Is WordPress capable of handling enterprise level applications and features?
WordPress, as they say, is enterprise-ready, which means that it has been built to perform in different enterprise environments. WordPress provides support for various enterprise features, such as user management, work-flow integrations, Active Directory authentication and scheduled backups.
Can I Connect with Other Systems Using WordPress?
The beauty of WordPress is that it allows you to connect with other systems. It is based on XML-RPC (an open XML standard), allowing WordPress to seamlessly connect with most enterprise-centric systems and environments. XML-RPC can handle complex tasks; and at the same time is quite easy to configure.
How to I Upgrade My WordPress Software when a New Version is Released?
Wordpress usually updates its software every six months. An update or notification is sent to WordPress users. Whether the updates are related to the software, plugins or themes, you will find the notification on your dashboard. Our Managed WordPress Solutions means we take care of all updates.
Is WordPress Compatible with Different Browsers?
Yes. WordPress is compliant with W3C standards. This means that it performs well on any browser. Accessing the website from different browsers does not affect the speed and performance of WordPress.
Can I Add a Blog to My WordPress Website?
WordPress was initially created as a blogging tool, and, even today it allows you to easily add a blog to your website. In fact, it is one of the most powerful blogging platforms out there today, offering numerous plugins that can make blog management easier.
How Do I Create a Database and a User for It?
In most cases, the database will already be created. You can check the control panel to see if it’s there or not. If not, you can manually create the database by going to the cPanel, clicking on MySQL Databases area. Note: If you are using phpMyAdmin, you can go to Home, click on Privileges and Add a New User.
How Do I Find the Administration Panel?
You can go access your WordPress admin panel through the link below:
Note: Change ‘yourwebsitedomain.com’ to your actual website domain name.
How Do I Write My First Post in WordPress?
In order to write your first post in WordPost, go the Dashboard and find and click on ‘Posts’ menu on the left menu bar. You will be taken to a page with fields where you will be able to enter your new post. You can Preview, Save as a Draft and Publish. You can add images and other multimedia from the editor box.
How Do I Create a New Page in WordPress?
Similar to creating a post, find Pages and click on ‘Add New’ on the left menu. You will be taken to the the screen where you can create a new page.
How Do I Create a New Category in WordPress?
In order to create a new category in WordPress, find and click ‘Posts’ on the left side menu. Select ‘Categories’ and click on ‘Add New Category’.
How Do I Change the Category of a Post?
In order to change the category of a post, you need to go to Posts Menu and click on Edit. Select ‘Quick Edit’ on the post you want to edit. Now, you will be able to see the ‘Categories’ on the right hand side. Simply select the category you want to assign and click on ‘Update Post’. Your changes will be saved immediately.
How Do I Delete a Category in WordPress?
Go to the Category tab and click on the category you want to delete. Now, click on ‘Delete’ and click ‘OK’ on the popup that confirms if you are sure you want to delete it or not. Your category will now be deleted.
Note: All posts in the deleted category will automatically be assigned to the ‘Unauthorized’ or default category.
How Do I Moderate Comments in WordPress?
Moderating comments in WordPress is easy. You can go to the Admin Panel and click on ‘Comments’. Now, you will be able to view all the comments on posts. You can edit or delete comments from this list. In addition, if you want to edit the settings for comments, simply go to Settings and click on Discussion. This section allows you to set if you want to receive comments on your posts or not. You can also set which comments should be treated as spam.
How Do I Change My WordPress Theme?
In order to change your WordPress theme, you need to go to the Administration Panel and click on Appearance on the left side menu. Now, click on Themes to go to the section where you can see all the themes. Click on the theme you want to Select and click ‘Activate’. The theme will now be activated on your pages.
How Do I Install a New WordPress Theme?
Installing custom themes on WordPress is easy. You can purchase a customized theme or designed theme from various websites. All you have to do is download the theme on your computer and upload it to your WordPress account through the file manager. Note that you will need to upload the file in the wp-content/themes directory. In most cases, when you download a theme from a third-party website, you will download it in a compressed format. You will need to extract it on your computer or online before uploading it to WordPress. Your uploaded theme will now appear in the Appearance > Themes section, which you can find through the Administration Panel.
What Exactly Are Plugins?
WordPress offers support to various plugins that can be downloaded from the WordPress directory or other websites. These plugins are short pieces of codes, or software, which can add functionality to your website. Right now, there are thousands of plugins that webmasters can use to enhance the functionality of their WordPress website.
How Do I Install a WordPress Plugin?
Adding a plugin to your WordPress admin is easy. You can download plugins from various websites and upload them to your WordPress Administration Panel by going to ‘Navigate Plugins’ and clicking on ‘Add New’. You can now select the plugin from your computer and upload it. It will be installed automatically.
Note: Some plugins are free and some are paid.
How Do I Remove an Installed Plugin?
In order to remove a plugin from WordPress, simply remove the directory of the plugin you want to be removed.
How Do I Add Videos, Images and Audio Files to Posts in WordPress?
When you are submitting a new post to WordPress, you can add images, videos and files. Simply go to the Administration Panel and click on ‘Posts’ then go to ‘Add New’. Once you are on the new post section, you can find the ‘Add an Image’ ‘Add Video’ and ‘Add Media’ icons/options in the editor box. The option labels change from to time as WordPress updates the user interface, so just look for the option to add media.
Can I Create an Image Gallery in WordPress?
Yes. To create an image gallery, go to the Administration Panel and select ‘Posts’. Click on ‘Add New’ and go to the new post creation page. Now, click add on the ‘Image’ icon in the editor box. You will see all the images currently in your image gallery. You can now save your pictures in the Image Gallery tab that appears. You can now use the ‘Insert Gallery’ option to include the gallery in your posts. There are also lots of portfolio and gallery plugins that you can choose to upload.
What are the Minimum Requirements to Run WordPress?
Following are the two main requirements for running WordPress:
• PHP version 5.2.4 or greater
• MySQL version 5.0 or greater
What Should I Know before Installing WordPress?
In order to install WordPress, you will normally need access to the CPanel of your web server, an FTP client, a text editor and a web browser. With our hosting e can manage the process for you.
How to Download WordPress?
If your hosting package meets the minimum requirements for installing WordPress, you can download the latest version from WordPress.org in a zipped folder. Once downloaded, you need to unzip the folder before proceeding to the next step. If you have a managed hosting account then you can pass this work over to us.
How to Install WordPress?
Since WordPress is the most widely used CMS, it is usually supported by most hosting packages, allowing users to install WordPress in less than five minutes. Our WordPress UK hosting packages are designed to make WordPress websites as easy as possible for our customers.