Receiving a Blocked error whilst visiting your site?

Sometimes our system shows a blocked error when visiting your website, this means one of our automated detection systems has picked up something you have done, eg wrong password 10 times, or email password is wrong and has blocked you. You can clear this error yourself, our guide below shows how.

First of all, you will need to be logged into the client billing area.

Once logged in, look for the “Unblock IP” tab, which is located on the black bar, then click it.

unlock ip

The “I.P address to check” will be automatically filled in with your I.P, if its a clients I.P that needs unblocking, manually type there I.P in the field, then click “check for I.P block, and remove”

ip to check

Once this is done, you will be able to see if the I.P address was blocked, the system will automatically remove this.

blocked ip adress

 



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