Are you running an e-commerce store or customer service website? If you are, the best way to engage with your customers and boost sales is through LiveChat, the number 1 customer messaging platform on the internet.
LiveChat allows you to be always available to customers who are surfing your website and greetings can be set up to send automatically to let your customers know that you're available.
LiveChat also comes with a grading system for each conversation you have, which is great for showing which aspects of your customer service might need improving.
Social media share buttons built into the conversation window also gives your customers the opportunity to share their love for your company online. For your agents benefit, LiveChat allows you to see what customers are typing before they send their queries, allowing you to make swift responses.
The chat window your visitors will be presented with is completely customisable as well, with custom colours and your own brand logo.
The Reporting Module gives you a rundown of your customer service activities from the last seven days. It offers a great way to catch up with the state of your customer service and gives you access to crucial customer service metrics about your chats and tickets.
The Sale Tracker reports also show you how many sales you made over a specified period of time and how much they are worth. Use this report to see how much value you get from using LiveChat, which products have the biggest sales and which agents are the best at selling them.
For more information about LiveChat, or if you would like to install on your website or websites, then just click here.
We've been releasing a steady stream of articles every week to help grow our knowledge base of WordPress hosting tips.
As a way of celebrating your support of our blog, and the company, we're giving you a 10% off any WordPress hosting packages as a thank you. Continue reading “Save 10% with the coupon code blog” »